Alibris

Alibris
 
Average Rating: 3/5.0 store rating
On-Time Delivery 3
Customer Service 2

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Yes, it is good shopping at Alibiris,...

by Alibris Shopper, September 28, 2008
Yes, it is good shopping at Alibiris, and the books arrive on time

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I ordered a book as a gift which never...

by Alibris Shopper, September 24, 2008
I ordered a book as a gift which never came. I had to order another book (from Amazon) which arrived within 3 days. The Alibris book has still not arrived. They refunded my postage but I'm still out $17. I have advised them that I did not receive the book but they have not refunded my money. I will not use Alibris again (and I will notify all of my friends and family).

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

I've shopped with Alibris before and...

by Alibris Shopper, September 20, 2008
I've shopped with Alibris before and I've never been disappointed

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good

by Alibris Shopper, September 20, 2008
Good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Book arrived the day after first...

by Alibris Shopper, September 17, 2008
Book arrived the day after first inquiry from company. I believe the post off at fault due to holiday.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very good

by Alibris Shopper, September 15, 2008
Very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The expectation of the package delivery...

by Alibris Shopper, September 12, 2008
The expectation of the package delivery is falsified. My package hasn't arrived yet! The delivery time stated 4-14 days. My order was placed on August 25, 2008 and guess what? It's now September 12, 2008 and it still hasn't arrived. The order was placed for business purposes and to top it off, I also ordered and extra book for my co-worker. Now my repretation has been diminished as I suggested that she try Alibris as well. And to top it off our current job status may be affected if, we don't finish our reports within the allotted time. All because of the package delay. I'd suggest a more realistic time frame on package deliveries to make your future customers experience a lot better. The funny thing is that the recorder (NOT) a customer service representative told me to expect my order by September 25th! That's a month from when I placed the order. I'd say, that the delivery time is unacceptable. Especially when my credit card was charged the same day of the order. It's not about the cost but, most importantly about the principle. And above all setting the proper expectation to the customer. I'll probably never use Alibris again.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 
I have used Alibris to find used or rare books maybe 8 times over the past couple of years. Sometimes the experience is fine and I get a good deal with prompt delivery. Sometimes the experience is frustrating and I am left stranded without my desired   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

product quality and price was good......

by Alibris Shopper, August 27, 2008
product quality and price was good... slow shipping was the sole disadvantage.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I would like to get the book I ordered....

by Alibris Shopper, August 27, 2008
I would like to get the book I ordered. It has been charged to my credit card, however, I have not received the book. Could you help me, the book title is Bubba and Trixie, order # 25725886 was shipped August 13th. Today is August 27th. If I am expecting it too soon, let me know.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Book was in great condition and came...

by Alibris Shopper, August 27, 2008
Book was in great condition and came timely. It was a good experience that doesn't happen with many companies today. Happy customer.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good--I was able to buy a book at less...

by Alibris Shopper, August 10, 2008
Good--I was able to buy a book at less expense than with other companies.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Fast shipping and arrived in great...

by Alibris Shopper, August 3, 2008
Fast shipping and arrived in great condition. Thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great site, longer than expected...

by Alibris Shopper, August 2, 2008
great site, longer than expected shipping time.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

It was easy to order my book, was...

by Alibris Shopper, July 29, 2008
It was easy to order my book, was shipped quickly, and arrived a day earlier than estimated. I was pleased with my experience and would do it again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

merchandise was in excellent condtion...

by Alibris Shopper, July 28, 2008
merchandise was in excellent condtion but took too long for merchandise to arrive almost a month. there was no tracking number to track package along the route as with amazon or borders books. won't use this service again. :(

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Great experience, great service. will...

by Alibris Shopper, July 21, 2008
Great experience, great service. will definetly shop again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was pleasantly surprised at the...

by Alibris Shopper, July 20, 2008
I was pleasantly surprised at the price. I have ordered two books just today. I hope this experience is as good as the first one.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was easy to order and the service...

by Alibris Shopper, July 15, 2008
It was easy to order and the service was great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great

by Alibris Shopper, July 15, 2008
Great

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I received my order quickly & in good...

by Alibris Shopper, July 15, 2008
I received my order quickly & in good condition

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good book seller.

by Alibris Shopper, July 13, 2008
Very good book seller.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Good shopping experience and wood do it...

by Alibris Shopper, July 13, 2008
Good shopping experience and wood do it again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
Alibris is S L O W. Slow slow slow. Alibris has very good prices and an easy ordering system. The good news seems to stop there. Unfortunately I didn't read seller reviews more carefully detailing problems before ordering from Alibris. For   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Simple and timely. Thank you.

by Alibris Shopper, July 7, 2008
Simple and timely. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received books quickly and they were in...

by Alibris Shopper, July 4, 2008
Received books quickly and they were in perfect condition.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Poor customer support, Paid for item that was NEVER received

by jgjk, July 1, 2008
Very dissatisfied with my recent experience at Alibris. Ordered a text for my husband in January 2008. Was told that the order was shipped weeks later and that I should be receiving the book shortly. NEVER RECEIVED THE BOOK and it was paid for in full. In my communications with Alibris, they did nothing to remedy the matter and placed the onus on the customer. I simply wanted a $32 credit for an item that was never received. Cannot recommend Alibris and felt that others should beware of their poor customer satisfaction if a problem was to occur.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

while the selection was great, the...

by Alibris Shopper, July 1, 2008
while the selection was great, the shipping rates & process was TERRIBLE! I found the products at the prices I wanted but in order to get the "best" price for s&h I could'nt order the lowest price books, I had to order the books from the same seller in order to get the lowest s&h! I felt that was very misleading! Then even when I ordered the all my books from the same seller, the books still arrived in 3 different shipments weeks apart! Overall the s&h and long wait made this retailer one that I will not be doing business with in the future.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Don't buy from them, not worth the trouble!!!

by mzpong, June 30, 2008
Don't order from Alibris. I sent 3 emails to inform Alibris that my order did not arrive 3 weeks past the scheduled arrival date. No one bother to respond to my emails and there is no phone contact number. I can't cancel the order either because customer service is non-existence.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

book came well ahead of the projected...

by Alibris Shopper, June 26, 2008
book came well ahead of the projected date, and was an excellent price (a proof soft-copy) of a book that was released that weekend in hardcover

  I would shop here again
Overall Rating: 5/5.0 store rating
 

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