Altrec.com

Great customer service. I emailed them after I found lower prices at other online stores and they contacted me via email immediately. I was given a direct number and even though I had to leave a message, they called me back within minutes. I spoke with an associate named Nolan and gave him the other sites and price information, and he happily matched every one. I would definitely recommend ordering through Altrec!

 I would shop here again

Saw a The North Face Denali Hoodie that I've been looking for and found it on Altrec.Com, which they had on sale. So I called customer service to ask more questions about it because of the descriptions giving for the jacket, and Altrec.Com's customer   Read full review...

 I would shop here again

would never order again from this basement operated store.I think they sell stuff that they do not stock.
stay away from them.they will give you the run around bout the status of your order.

 I would not shop here again

I recently purchased a Sirius 3 tent, as was surprised when attempting to use it for the first time that it did not fit the measurement specifications advertised (manufacturer specs). The length of 84" was actually 76", and being 76" tall (6'4"), meant that I was touching the front and rear of the tent when lying down (not great for wet conditions!).

I explained the tent had been used once, and that I no longer have the original packaging, but Altrec agreed to take the tent back for a refund. The buying experience with altrec.com was very nice, but the customer service and willingness to compensate went above and beyond. I wanted to take this opportunity to say thank you to Drew and the altrec.com team!

 I would shop here again

I have been completely satisfied with my 3 experiences with Altrec. The selection is extensive and the sale prices are the best around. Free shipping is available for orders over $45, and it is a very quick UPS ground service. They even offer a price match service up to 14 days after the invoice date. The website is easy to navigate, and checkout is quick and easy.

 I would shop here again

Very unsatisfactory experience, tried to price match, they said they would need to verify product was same season, model, colour and I completely understand that, however they got back to me and said they had spoken to competitor and item was not the same. I called competitor a few minutes later only to have them confirm through their buyers that the item was exactly the same, brought this to their attention and all they could say is "we rely on information other dealer supplies", I am not sure how reliable their "price match" is when an ordinary shopper can obtain more information about a product than their own customer service rep. Hmmmm.... Campmore had way better price, and found several other sites that had better prices too!

 I would not shop here again

Very good website, lots of selection. My order arrived on time exactly as promised. I would definetly shop with them again.

 I would shop here again

EXTRAORDINARY online outdoor goods retailer. I absolutely cannot express how impressed I've been with Altrec. I've made 3 orders there, and every time I've had an extraordinary buying experience. Design/buying experience The website is perfectly   Read full review...

 I would shop here again

I first discovered Altrec’s online store around a year ago after finding a great deal on an inexpensive Nike hydration pack. Since that time I have purchased three other outdoor packs from Altrec.com. About this store: Altrec.com   Read full review...

 I would shop here again

Product was delivered on time, at a great price. Requests (e-mails) to customer service were answered immediately and satisfactorily. Definitely would recommend to others!

 I would shop here again

Great first time shopping experience with Altrec.
They not only had the best selection of the type of shoes that I wanted, they had the best price on them. They shipped them for free and then threw in a bonus item and magazine subscription! Then, a couple of weeks later, they asked me to review the item for their site and gave me another 10%off to use on a future order.
I would definitely shop here again soon!

 I would shop here again

I ordered a North Face backpack, and it shipped the next day. I received it on time 2 days later with no problems. The backpack came in a giant box, with lots of padding. I was surprised that Altrec didn't stuff my backpack into a tiny box to save space and $$ as I had paid for the cheapest shipping. These guys really know how to impress, and their prices are some of the best too! I opened the box and found out that they even included a free fleece headband - and in navy blue, not yellow or something that would make you believe it was overstock and couldn't be sold. The next time I want to search for a backpack or jacket, I'm heading over to Altrec.

 I would shop here again

I use Altrec regularly. They always ship extremely quickly.

Another super plus I've discovered is they pay the postage for returns!

 I would shop here again

After Searching everywhere locally and online(including Ebay) I found Nike's aquasocks at Altrec. I ordered on Tuesday with regular ground shipping and they were at my house on Thursday. Amazing!!

 I would shop here again

I bought some outdoor gear at altrec.com.
I was not 100% satisfied (the gear was fine, but I had
different expectations on what the gear could do),
and altrec.com quickly took care of my return.

 I would shop here again

I'm not happy with my order. I ordered a product that was listed in stock and 24 hours later I get a phone call message saying that the product is NOT in stock and my order was cancelled. I wasn't even given the option of backordering. They said to reorder in 2-4 weeks. No thanks, I'll go somewhere else.

 I would not shop here again

I have ordered several times from Altrec and received prompt delivery. The customer service is very helpful and knowledgeable about the products. One item I ordered went on sale the next week so I wrote an email asking for the sale price. My account was credited, although Altrec failed to contact me. However, their willingness to give me the discounted price was great. I will continue to order from them in the future.

 I would shop here again

I bought a snowboarding boot from this store but I asked for another color. The service is very nice and I got the boots in 3 days for FREE.

 I would shop here again

Great price fast and inexpensive shipping. And great gear to boot. Price of the item I got was nearly $100 cheaper than the nearest competitor. I will definitely shop at Altrec again.

 I would shop here again

I ordered 4 pairs of snow-shoes a week before Christmas, and took a chance that the free ground shipping would reach me by Dec 24th. The next day, I realized how foolish it would be to rely on ground shipping from West coast to East coast this late so I called Altrec customer service to upgrade to 2 day shipping. The good news was that my complete order had shipped within 12 to 24 hours of being placed, the bad news was that it was too late to upgrade to faster shipping (I was warned not to expect the order in time for Christmas). The best news was that the complete order still arrived by noon on the 24th! Perfect timing, we're very happy with our buying experience!

 I would shop here again

A first-time order with an online biz is always a leap of faith, but this group was fast, responsive and true to their commitment. A very solid 5-star rating.

 I would shop here again

I think that their online customer service option if fantastic. I got some honest help without the pressure of a salesman pushing things onto me that I didn't need! I would shop there again!!!

 I would shop here again

Easy site navigation and ordering. Inventory check is great feature since reduces chance of backorde   Read full review...

 I would shop here again

These guys were excellent in on-time delivery and ordering ease. I Would highly recommend ordering   Read full review...

 I would shop here again

When you describe something as the best, you better have credentials to back it up - and I do. Here   Read full review...

 I would shop here again

Wow. Excellent Delivery time. Great prices and the best customer service I have seen around in a log   Read full review...

 I would shop here again

THE MAIN PROBLEM: Lack of INTEGRITY 5-27-03:

(SEE UPDATE AT THE BOTTOM TO SEE RESOLUTION)

I received 3 items from an order I placed with Altrec, after I had a chance to use them, I wrote a 'product review' for them on their web   Read full review...

 I would shop here again

If I could give them ten stars... I would! This is my second order in the last week. I have been shopping online frequently and for many years now (since the mid '90's), and I have never experienced this level of customer care anywhere. I ordered some   Read full review...

 I would shop here again

After rambling around trying to find the site, I was pleased to find exactly what I was looking for (snowboard helmet), at clearance price and in the right size/color. Ordering was easy. Delivery was quicker than   Read full review...

 I would shop here again

Top google or other search engine listing when searching for specific outdoor item by name. So naturally I found them by accident when shopping by price. I was buying a Arcteryx harness, which is not easily found at local stores around NYC or many online   Read full review...

 I would shop here again