Amazon

We've been Amazon customers for years and have never had a problem.  In fact, they are 5 star compared with anyone else we've used via the net.  There have been very few problems and those were handled promptly.  Amazon staff has been professional and friendly.  The speed of delivery is amazing.  If there's a problem with the quality of the product, even those coming from off-site, they take care of the issue immediately.  We also appreciate their policy of contacting us if they have a problem filling our order on time. We're more than pleased with this company.

 I would shop here again

They will never have my business again and I will tell everyone I know and love to boycott their site. I just got off the phone with an obnoxious sing-songed voice customer service supervisor named M*******. After wasting 15 minutes of my life, nothing   Read full review...

 I would not shop here again

Amazon customer service is a misnomer.  SERVICE???  Fugeduboudit!  They manipulate prices--an item will jump $70 in minutes.  Their so-called "service" is from some hapless soul in India that has no idea about anything you are trying to buy & no power to resolve your issues.  I cringe when I get India because I know I am wasting my time.  Amazon has NO RESPECT for their customers.   DO NOT SHOP HERE!!!

 I would not shop here again

I just ordered an HDTV.  They estimated delivery for Thurs 11/6 and I received the shipment 3 days earlier.  There was a minor communication issue with shipper but Amazon was able to resolve the problem quickly and resulted in the early delivery.  The shipper Pilot Freight Service also exceded my expectations with great service.

 I would shop here again

About a quarter of the books I order seem to arrived damaged. It seems that whoever packs them doesn't have a clue.

The web now seems to force you to pay return shipping and gives you no way to complain.

As I am in Australia this gets expensive so I will only use them in future for hard to get stuff.

 I would not shop here again

I have been purchasing items from Amazon for years. I have to say this is the LAST time. I ordered a lens for over 100.00.. I received the item today,, and although it does not appear to be damaged (can't tell from looking at it),,, it was banging around   Read full review...

 I would not shop here again

It's amazing to me that Amazon is such a large customer of UPS yet will not intervene on their customer's behalf. I assume this is because Amazon itself isn't particularly concerned about their customers. Actually, I know that they aren't - they still   Read full review...

 I would not shop here again

Shopping for a Samsung LN52a650 on amazon I was attracted by 24 month interest free financing.

Applied and approved immediately, no credit limit was provided and no account number was emailed.

Purchased the TV for @2200 using the new amazon.com (GEMONEY) account. One hour later received email to review payment method.

After speaking with amazon cust svc., received 866-634-8379 number for my GEMONEY account. I told her I didn't know what my limit was, just that there seemed to be a problem with the payment method. She told me my limit was $1800 so I wasn't eligible for the interest free financing.

I asked if I could try to increase my limit $400 to purchase the TV? The agent encouraged me to log in to my GEMONEY account to increase my credit limit. Unfortunately my account number was required to log in and would not be provided for 3 days, when the interest free financing was no longer available!

Cancelled my $2200 order, cancelled my GEMONEY amazon.com account. What a circus.


 I would not shop here again

In summary: Amazon Customer support is HELPLESS - do not bother contacting them. NO HELP, NO ACCOUNTABILITY = WASTE OF TIME.I ordered a bicycle from the marketplace (Niagara Cycle), 5 days later - did not ship, after 3 e-mails to both Amazon and   Read full review...

 I would not shop here again

I just recently bought a pair of Tourmaster Tour Master Cortech Response SC Waterproof Motorcycle boots from Amazon.com.These boots are wonderful. Great fit, Waterproofing is excellent. Comfortable. READ ON!However, save your   Read full review...

 I would not shop here again

I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon   Read full review...

 I would not shop here again

Hellish call centres based in the Philippines where no-one understands English. My conversations with their representative were so tortuous I nearly lost my head. Even when the language barrier was surmounted after repeatedly asking the same question, I discovered the information was wrong. They told me a Customer service number was toll-free when it was chargeable; they also told me the Call Me facility would call me back when, in fact, they refused to make calls outside the US.

Why do companies think that cheap is best in the most important department in the whole company?

 I would not shop here again

I have shopped at Amazon since 2005. The best internet store in the World Wide Web. It is like an ocean. It has everything you can think about in it. Easy account creation, recommendations according to your searches or owned items. Ordering is very   Read full review...

 I would shop here again

I've been ordering with Amazon for over ten years now and overall am satisfied with things. Originally I used Amazon primarily to order textbooks and books. Generally I was happy and continued to order through Amazon. Recently I've gotten Amazon   Read full review...

 I would shop here again

I consider myself something of a consumer advocate, and I have been a frequent and loyal Amazon customer precisely because of my concerns about quality customer service and a company that focuses on pleasing its customers. I'm surprised to read some of   Read full review...

 I would shop here again

The mission statement of Amazon.com is to be the Earth’s most customer centric company and to build a place where people can come to find and discover anything they might want to buy online. I think they have adhered to this statement and have become   Read full review...

 I would shop here again

I am a repeat customer of Amazon. It's so easy to browse their catalog or just search the item you need. Their selection is so huge. I haven't found anything yet that I need that I haven't found at Amazon. Checkout is such a breeze. Shipping is super   Read full review...

 I would shop here again

The Amazon.com web site is a great way to get you shopping done. The best time that we ever shopped there was just before Christmas. It was amazing how much we ended up getting for such a small amount of money. I would say that the Amazon.com web site is   Read full review...

 I would shop here again

I bought an eliptical around May and have yet to receive the actual product by the end of June because Amazon claims to be out of stock. Funny thing is, they're still selling the EXACT product online. Amazon's explanation is that because the product was on sale by Amazon, Amazon has to get the product in stock to give me the sale price. The issue here is that they're no longer keeping the product in stock and instead lets a third party merchant fulfill the order. So why can't they fulfill my order through a third party seller? Well, since the sale price listed by Amazon is $100 lower than the third party merchant's, Amazon says that the product must come from Amazon and not a third party seller. Huh. Couldn't they have told me that a month ago?



 I would not shop here again

Amazon provides shoppers with the ability to buy books, DVDs, electronics, etc. In all my Amazon shopping experiences, devlivery speed has been superb! When they say 1-2 business days, they mean it! Order accuracy is top prioirty at Amazin, with   Read full review...

 I would shop here again

I have always had a great experience at Amazon.com. Every time I have ever placed an order, the shipping has been SUPER quick, they have never overcharged me for shipping (usually I get the super saver shipping so that it's free if I spend more than $25)   Read full review...

 I would shop here again

I buy all the time from Amazon.com. Items such as food, diapers, toys, hardware, electronics, and more. Their service, website, and customer service are the best there is. Plus, they have a 30-day price match guarantee (for stuff sold by Amazon.com and not a 3rd party seller). Just send them an email within 30 days with your order info and new price and they will issue a refund for the difference.

 I would shop here again

I have purchased quite a bit of things from Amazon.com, and have loved every purchase. However, they are a little bit higher in their prices compared to other online merchants selling the same items. Their shipping and handling charges are higher as   Read full review...

 I would shop here again

Amazon is like a candy store to me. I've never had a problem, except I've noticed that if I start ordering online at work, and finish at home, sometimes I get duplicates. So I just order from home now.

In selling books, CDs and DVDs, Amazon.com performs beautifully. I've been shopping there since 1999 (at least). They started out great and they've just gotten better (I do miss the free Post-It notes, though!). Together with Apple, it's on my very short list of implicitly-trusted sites.

I don't currently use the MP3 downloading service; my DLs didn't download, but that is probably my fault. It wasn't a big deal in terms of money, so I haven't addressed it yet. But when I do I'm sure they'll get it working for me.

To sum: I have bought hundreds of items from Amazon.com between 1999 and 2008, and never had anything less than a good, hassle-free experience. I returned something only once, and it was a breeze. They know what they're doing, and they do it excellently.



 I would shop here again

With a special needs child who hates crowds, it can be difficult to go shopping at the mall. Being a single parent, it can be impossible to Christmas shop in secret. But even before having a child, I disliked shopping for long periods of time in huge   Read full review...

 I would shop here again

I've been buying and selling on Amazon for about two years now. I haven't had a problem with them or any of their sellers. I did have a customer who bought the wrong book from me and tried to blame me for her mistake. Amazon contacted me about the issue and I explained my side and she explained her side. They said that if they felt I was in the wrong they would refund her money but that never happened. But what if she did make it sound like I made the mistake? I would've given her a free book? and I would have to eat the shipping cost too.

 I would shop here again

Have dealt with Amazon several times in the past; delivery was quick, products excellent and no trouble in the customer service department.

 I would shop here again

Amazon almost always has the best price and I used to be a loyal customer. Recently though, with the introduction of Amazon Prime, the standard and free shipping is horribly slow. Amazon took a full week to move last 2 orders out the door. From now on, I'll shop somewhere else and spend a little more to get faster shipping.

 I would not shop here again

Misleading shipping...States "Free Shipping on orders over $25.00, but fails to comply"...if you fail to read the small print you will be charged for shipping...BEWARE!!!

 I would not shop here again

A few years back, a friend of mine placed an order for a musical CD that I wanted as a Christmas gift. She had paid for "fast shipping option" and it never arrived by Christmas. I waited and waited... still no arrival, after two weeks after Christmas   Read full review...

 I would not shop here again