DeepDiscount.com

I have ordered many dvd's from deepdiscount.com recently, but have grown very discontented with their service of late. Back on June 23rd I ordered a Sex and the City box set for my partner's birthday, was emailed and told it was back ordered and waited   Read full review...

 I would not shop here again

DeepDiscount is a " little " dishonest they are definitely monitoring and editing the reviews on the Buy.com website! to try and keep their ratings up on Buy.com. I have been waiting for two weeks for the WW2 movie i paid for, and still haven't   Read full review...

 I would not shop here again

I placed my order with Deep Discount before reading the reviews and was really apprehensive about ever seeing my game. As it turns out they shipped quickly, the communication was good, tracking was easy to find, the game was new and in original packaging and works great. No shipping was charged, and the game was half the price of other on-line stores. I have to say, I was surprised and pleased. This was a good transaction.

 I would shop here again

I was drawn to Deepdiscount.com due to their free shipping and low prices. To be fair, it's hard to find a consistently low price site for DVD's. However, I was double charged for an order 9 months after it closed! I ordered two Little Mermaid   Read full review...

 I would not shop here again

Saved eleven cents(!) on a $29.89 order by ordering from deepdiscount.com. Should have read other reviews first! They are really s l o w.

Their web site is full of pop-ups, implying adware as well. Virtually impossible to navigate to "your account" page, then only to find that your order has been "completed". No tracking numbers or other delivery info on web site or by email.

Would we order from them again? Only if deepdiscount were half the price of A**z*n or another reputable e-tailer and we did not mind anticipating four or five weeks to get something.

 I would not shop here again

This place has awful customer service! I ordered a cd from this store and did not find out that the item was backordered until I myself went on to their website and checked the status of my order. You would think that, like other stores, they would let   Read full review...

 I would not shop here again

I have no idea why there are so many negative reviews about this company. I have been shopping at their previous sites (DeepDiscountDVD & DeepDiscountCD) for about 5 years and have probably placed about a dozen orders and have never experienced any problems with shipping times or quality of merchandise. One time I received a damaged DVD and I sent the item back and received a prompt replacement.

As for their prices, while they are not the cheapest on every item, they routinely beat Best Buy, Circuit City and Amazon.com. They used to run an additional 20% off sale two times a year which would just blow away the competition. I won't buy a CD or DVD anywhere else without checking out DeepDiscounts prices before I buy.

 I would shop here again

My order at deepdiscount.com was horrible. It took over two weeks to get my order. I was notified that my order was on backorder. The problem is that I was not notified that the CD was on backorder before I ordered it. However, the packaging they sent it   Read full review...

 I would not shop here again

I ordered Beverly Hills Cop Special Edition DVD. When it arrived I played it and it had multiple skips and hangs. My wife had ordered the same DVD via Amazon and when it arrived we watched it without incident.

When we compared the DVD we got from DeepDiscount.com and the one from Amazon the differences were stark. First of all there was a professional looking color DVD label on the one we got from Amazon. The one that came from DeepDiscount.com looked like a disk that had been titled using something like LabelFlash or a similiar disk labeling technology.

I suspect the defective disk was likely a pirated copy despite the fact the case it came in seemed to look authentic.

 I would not shop here again

I ordered a DVD last night that their website said was in-stock, but then 10 minutes later, I found out I needed to cancel it. I emailed customer service right away, and then again 18 hours later. They replied to tell me that, not only was my item backordered, but they would not cancel my order! Despite all this, I found out from my credit card company that they decided to charge my credit card now anyway.

Their "In Stock" status for each DVD is unreliable and for all we know, ALL of their product is backordered. The savings is not worth the trouble. Unless they agree to refund the charge within the next couple days, I will file a fraud charge with my credit card company based on misrepresentation of the status of the product and not shipping within the agreed ship date - "in stock" means within a couple days, NOT within 3-4 weeks (my cc company has already confirmed that they will reverse the charge in this situation).

 I would not shop here again

The worst customer service I have ever received, by far. I was shipped the wrong item, hung up on by customer service representatives, and now have been told that I *probably* will be shipped the item in two weeks after it not being shipped for five weeks due to their mistake.

 I would not shop here again

Deepdiscount.com, formerly DeepdiscountDVD.com & DeepDiscountCD.com I ran across deepdiscount’s website a few years ago while searching online for a particular movie I couldn’t seem to find at my normal sources. Deepdiscount came up in the search   Read full review...

 I would shop here again

I requested a price match after I ordered but before I was billed, since they don't make cancelling an order easy. I've received my DVD (that arrived on time, no problems there) and have been going back and forth with their customer service for TWO WEEKS now.

It's very strange. I make a few points and they pick one to respond to, and the response is robotic and hasn't usually applied. I'm so fed up with them. I finally asked that my e-mail be forwarded on to a higher-up, or at least to someone who can read.

Unbelievable and ridiculous. Their e-mails end with, "We appreciate your business." Yeah, right.

 I would not shop here again

I will NEVER order anything from DeepDiscount again.

I ordered a video game for my daughter and received a shipping confirmation email on 11/24/07. I have not received the game and have sent them several emails and have not received any response.

Yesterday, on 12/21 I noticed that they refunded the entire amount to my credit card on 12/6 but did not bother to tell me the order had been cancelled. If they had just told me I would have time to order this game from somewhere else because you cannot buy this game in stores anymore.

 I would not shop here again

DO NOT SHOP HERE!!!!! They are the worst website ever. The customer service reps are awful and so are the managers. I still haven't received my shipment from them which i ordered a month ago! Spend a few more dollars and go elsewhere!

 I would not shop here again

Bought something from DeepDiscount. Ordered first of November for an item that was to come out first of December. Here it is December 20th and I'm still waiting on the item. They say they are sold out. When I ordered the item there was no warning that it might be delayed. Emailed them and the emails back were slow to arrive and then they didn't cover my questions.

I will not order time sensitive items from them again!!

 I would not shop here again

I waited more than 1 month for my items to be shipped (Exactly 5 weeks and 3 days from my order date.) I emailed and called them multiply times asking them for a status update on my order. Each time they provided me with a new ship date which they never   Read full review...

 I would not shop here again

Do not have in stock what they say they have. Horrible customer service. They said I could cancel a portion of order that was backordered, but then told me I couldn't as it was in "processing" for shipment. Just a bad experience all around.

 I would not shop here again

I ordered two movies from here, and after almost three weeks and several calls to customer service (very hard to get a hold of), they finally shipped one. I'm still waiting for the other. I tried to cancel my order but they told me I couldn't. I will never shop from this website again.

 I would not shop here again

Why do we shop online? Discounted prices, that's why! Deep Discount truly lives up to its name. This site has an impressively large stock of mainstream and harder-to-find movies at prices that (usually) cannot be beat. I have not used this store to   Read full review...

 I would shop here again

This site has been going DOWNHILL for a couple of years now. Whereas they USED to have the best prices, now they count on you requesting a "price match" Otherwise, on most newer items they are high. But the worst thing about them is the shipping. I find you pre-order a item, and even past the release date these clowns don't have it "in stock" It can take a month for them to ship your item. Also, for whatever stupid reason, they continue to use Media Mail, the SLOWEST shipping method to ship single cd's and DVD's when first class would actually be cheaper for them, AND faster. If you want it fast, and you want it cheap, look elsewhere

 I would not shop here again

I would NOT recommend ordering anything from this store. They claim to have a very good return policy. Not true! The item I wanted in exchange was never sent to me. And contacting the company was useless. Their response was they never received the returned item, even though it was sent back in their return envelope! How convenient!

 I would not shop here again

Customer service is horrible. I bought the "Harry Potter Paperback Set, books 1-6" & "Harry Potter and the Deathly Hallows" from this site. In the set, I received a defective copy of "The Prisoner of Azkaban" (had missing pages and some pages were   Read full review...

 I would not shop here again

I'm not quite sure how I first stumbled onto Deep Discount DVD, but I quickly fell in love. While I visited the sister site, Deep Discount CD, I never bought anything from them. Back in the spring, both of those sites vanished to become Deep Discount.   Read full review...

 I would shop here again

The deep discount i fine with it's selection and a little overpriced. However, their customer service has to be the worse i've ever dealt with. I accidentally ordered something while trying to figure out the shipping cost. And immediately sent them an e-mail to cancel it. I also called and left a message. They told me they would call me as soon as a representative was free. The next morning i wake up at 6 to try and catch them before they shipped my order. I get the same "all our representatives are busy now" message. I get and e-mail telling me my order has already shipped. I then check the return policy on their site and find out they refund everything but the shipping cost. The worst thing is that shipping cost me $40 i won't be getting back. Also they charged tax for the state of California even though they are located in Illinois. This was my fault for accidentally ordering, but i feel i could have had it corrected if they checked their e-mail a little more often or answered their phone calls.

 I would not shop here again