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A complete waste of time
by supershopper91, October 17, 2007
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I waited FIVE months and never received an item that was listed as "in stock" at the time I ordered. After two months of waiting, I called Factory Direct which promised to call me back with the status of the backorder but NEVER did. Three months later I gave up and ordered the item from Witbecks at an equally discounted price and received the item in just a week. Factory Direct's service is so poor that it should not even be listed on this shopping site. DON'T WASTE YOUR TIME
 I would not shop here again
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still waiting for merchandise.
by FactoryDirect 2you.com Shopper, April 27, 2006
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still waiting for merchandise.
I would not shop here again
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The seller handled my order in a very...
by FactoryDirect 2you.com Shopper, December 28, 2005
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The seller handled my order in a very professional manner. There was a problem with my credit card; however, once the issue was cleared my order was shipped promptly. The entire contents of my order was as advertised. I am very happy with this transaction.
 I would shop here again
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Professional service with a personal...
by FactoryDirect 2you.com Shopper, December 3, 2005
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Professional service with a personal touch.
I would shop here again
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Best price, easy to use website, on...
by FactoryDirect 2you.com Shopper, September 4, 2005
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Best price, easy to use website, on time delivery. What else do we ask for?
I would shop here again
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odering was easy and was shipped out...
by FactoryDirect 2you.com Shopper, July 7, 2005
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odering was easy and was shipped out promply
I would shop here again
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paid for faster delivery, and a problem...
by FactoryDirect 2you.com Shopper, April 28, 2005
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paid for faster delivery, and a problem occurred, but I was given BACK the Xtra $$.
All was fine, thank you mucho!
I would shop here again
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Best Buy salesperson Bashir was helpful...
by FactoryDirect 2you.com Shopper, April 27, 2005
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Best Buy salesperson Bashir was helpful and knowledgeable.
I would shop here again
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Smooth shopping, order entry, tracking...
by FactoryDirect 2you.com Shopper, April 19, 2005
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Smooth shopping, order entry, tracking information and very timely receipt of order.
I would shop here again
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Website indicated various ways of...
by FactoryDirect 2you.com Shopper, April 7, 2005
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Website indicated various ways of getting the "free delivery" of product. Later on, however, received information indicating that my choice was not acceptable and I had to wait much longer to receive it using their regular free delivery. Website whould have been much clear about the free delivery policy to avoid customer having false hopes or feeling deceived
I would shop here again
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Had no problems with them. This was...
by FactoryDirect 2you.com Shopper, April 6, 2005
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Had no problems with them. This was the first time I used them. Not too sure of there address, as they sent it to me via e-mail.
I would shop here again
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i would shop here again. i found alot...
by FactoryDirect 2you.com Shopper, March 11, 2005
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i would shop here again. i found alot of new products online.
I would not shop here again
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Easy to use web site, good receipt and...
by FactoryDirect 2you.com Shopper, February 12, 2005
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Easy to use web site, good receipt and confirmation, but no other communication as to estimate of time of arrival of order.
I would not shop here again
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The experience was excellent and I...
by FactoryDirect 2you.com Shopper, January 24, 2005
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The experience was excellent and I would order from FactoryDirect2 again.
I would shop here again
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Unable to track this order with...
by FactoryDirect 2you.com Shopper, November 24, 2004
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Unable to track this order with information given. Tracking number was basically useless.
I would shop here again
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Terrible, nerve wrecking
by chrapt, July 6, 2004
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Terrible , nerve wrecking experience.
They promised me one product and sent another. When I returned it they credited me with only 75% of what I paid. While I was complaining : they were hanging up the phone or did not return my phone calls. I would not shop here again
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very convenient shopping experience....
by Factory Direct2you.com Shopper, April 17, 2004
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very convenient shopping experience. put an order, then it comes by delivery. you've got your stuff!
I would shop here again
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There was a mistake on the website so...
by Factory Direct2you.com Shopper, April 6, 2004
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There was a mistake on the website so I'm unable to get my product until June when Samsonite starts sending it out again. :( On the plus side, since they messed up I got a full refund easily & they had excellent customer service. Also, I didn't have to pay to ship it back or anything crazy like that. So I would definitely shop w/them again since they seem to believe that the customer comes first & are willing to admit and fix and mistakes they made. Thumbs up!
I would shop here again
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Very fast and great selection. Prices...
by Factory Direct2you.com Shopper, April 5, 2004
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Very fast and great selection. Prices are great.
I would shop here again
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good service - products arrived before...
by Factory Direct2you.com Shopper, April 3, 2004
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good service - products arrived before I thought of tracking
I would shop here again
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my only complaint was that UPS did not...
by Factory Direct2you.com Shopper, April 3, 2004
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my only complaint was that UPS did not deliver the product I ordered to my home, it was delivered to one of my neighbors
I would shop here again
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They had the item I was looking for and...
by Factory Direct2you.com Shopper, March 31, 2004
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They had the item I was looking for and at the best price.
I would shop here again
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there initially was a problem with...
by Factory Direct2you.com Shopper, March 30, 2004
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there initially was a problem with order ( not the fault of fac. dir. ) The customer service rep. was extremely helpful and nice. I appreciate it.
I would shop here again
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A skillet arrived the first time with a...
by Factory Direct2you.com Shopper, March 29, 2004
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A skillet arrived the first time with a defect on the bottom of the pan. The company quickly and willingly sent a replacement. The replacement was in horrible condition (scratched, bent...). Now I can't get a replacement until more come in. My suggestion to the company was to INSPECT the next skillet before they send it to me so we can quit sending skillets back and forth. I have two defective skillets in my possession which, in reality, leaves me with no skillet.
I would not shop here again
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They were out of stock and didn't tell...
by Factory Direct2you.com Shopper, March 29, 2004
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They were out of stock and didn't tell me until I asked Them where my order was.
I would not shop here again
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I feel I was misslead about the length...
by Factory Direct2you.com Shopper, March 29, 2004
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I feel I was misslead about the length of time it would take to recieve the order.
I would shop here again
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It was a problem free experience. No...
by Factory Direct2you.com Shopper, March 28, 2004
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It was a problem free experience. No further comments are required. It is annoying to be told how many words to submit in the comments section of this survey!!!
I would shop here again
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The website was easy to navigate, and...
by Factory Direct2you.com Shopper, March 27, 2004
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The website was easy to navigate, and the prices and all the freebies were great. I would definitely shop there again for all-clad cookware.
I would shop here again
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everything went very well; inquiries...
by Factory Direct2you.com Shopper, March 27, 2004
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everything went very well; inquiries were dealt with immediately and I was very pleased with my purchase
I would shop here again
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I was quite satisfied with this...
by Factory Direct2you.com Shopper, March 27, 2004
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I was quite satisfied with this purchase and would shop this venfor again.
I would shop here again
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