InstrumentPro

I do a lot of shopping online. In fact, other than Costco and BJ's, and maybe an occasional trip to Staples for ink or something, it's been a long time since I stepped into a retail store. (A business trip to Hong Kong doesn't count: I mean, it's the   Read full review...

 I would not shop here again

My experience with this company was horrible. I ordered a B.C. Rich WMD Warbeast on 9/28/07. I cancelled on 9/29/07. I received e-mail confirmation of my cancellation on 10/1/07, but they also authorized my account for $664.99, which meant I couldn't get to that money. I called customer service and the associate told me it would be 3 to 5 business days before the authorization would be taken off my account. I asked if we reversed the cancellation, how long would it take to ship the item and I was told that it would ship within 48 hours (10/3/07). I agreed to that and he said he would take care of it. Later that day, the original authorization was removed from my account and InstrumentPro reauthorized the account for $664.99. On 10/5/07 the guitar still hadn't shipped and the authorization was once again removed from my account without explanation. Note: we are now 48 hours BEYOND the promised ship date or 96 hours since I talked to the associate. I called customer service, left them my customer number and call back number on their "Answering Machine" and waited. I called about 2 pm their time on 10/5/07. I received no return call. I sent a second cancellation request to them and advised them NOT to authorize my account again or I would view it as a fraudulent transaction. Since I now had money in my account again, I prompty ordered my guitar from one of their competitors. I don't have time to play around with unprofessional companies and these folks are not ready for prime time. AVOID THEM AT ALL COSTS UNLESS YOU ENJOY LONG WAITS AND CRUMMY SERVICE!!! Maybe your experience will be better, but I've been a musician for 30 years and I've never experienced this kind of pure unprofessional crap in all that time. Maybe I just caught them on a bad week, but in this industry, you don't get second chances. You either stand and deliver or you are viewed as a chump wannabe. I may only be spending $664 at one time, but it's MY $664 and it will be a cold day in hell before InstrumentPro ever sees a dime of it! No money changed hands at any point during this transaction, but I sure feel like I got screwed over because they locked up $664 in my bank acount so that I couldn't go to anywhere else to get the product. Unless you like this kind of hassle, avoid them until they change their policies.

 I would not shop here again

I will possibly use them again only because they have good prices, but I have been very disappointed in their customer service and order fulfillment. I can't get anyone to answer the phone. I only leave messages and their reply is to email me a copy of the order I placed. As of today, I am still waiting on my dump box, piano stool and headphones...but I love my piano.

 I would not shop here again

Please purchase from someone trust worthy and with CONSISTENT good ratings! I disregarded bad reviews because I thought I'd give them a chance, but now I think they actually try process SOME order right to get good reviews. I would purchase from a   Read full review...

 I would not shop here again

Placed order on line. Received email aknowledging order and that a email would follow with UPS tracking number. No email with tracking number so I called a week later and left message. They did not return call. Called again next day and got someone in customer service that confirmed they had not shipped until more than a week later, but he could not explain why. I asked to speak to a manager, got voice mail, left message and phone number, no one returned call. Called again and left voice mail and three days later no return call, and now almost two weeks later no sign of items ordered or any return call. This is the worst customer service I have ever experienced. I should have ordered from Musicians Friend, Guitar Center, American Musical Supply, or Musician.Com all of whom I have always received great customer service and usually receive the order within three to five days. Would NOT recommend doing business with these people. I now have to go to my credit card company and file a complaint to see if I can get the charge removed from my account.

 I would not shop here again

Would never do business with them again. First they said everything was free Shipping, It was NOT! Then they said 24hrs live help, NOT! I accidentally ordered the wrong item and within 5 minutes I tried to contact them to cancel. That's when I found out NO live assistance. I emailed them 3 X to cancel, they responded back 4 days later and said it had already shipped, But it did not,because I found out it was Dropped shipped from Shure more than a week after I placed the order. I found out later their prices are not even that good as I was able to find the Shure Cartridge , needle and cartridge for less than they charged for just the needle. They said I would have to return it but they still have not replied with a return authorization # , which they require.

 I would not shop here again

It was late on a Tuesday and I needed an oil wheel for a show that I was having the following weekend. Most places on line were shipping from oversees and there was no hope of having the product in time for a reasonable price... then i got in contact with Carlos...

Over the phone he was able to assure me that he could expedite the shipping so that I would have my product by the Friday of the same week. I was nervous about paying extra for shipping and having it come in the same day that I needed it but Carlos assured me that he would personally take care of it and promised me that I would have my product on time.

Needless to say the product showed up on the day that Carlos promised and it was in perfect condition upon arrival. I really appreciate the one on one service that I received and am very satisfied with my product.

I would definitely recommend ordering with these guys.

 I would shop here again

Agree with reviewers who say customer service is terrible - I got an answering machine only and no one will call back. Company advertised free stand with keyboard; order arrived with NO stand and stand on the receipt crossed out, no explanation. Basically, when you read an item description or offer on their web site, that is no guarantee that you are going to actually get that deal!

 I would not shop here again

The Little Martin is backordered and not available for over a month which was not mentioned on the website. If an item is not available it should be listed on the website so we are not ordering a product that is unavailable!! Also the accessories that are available are weak. When I order a guitar but cannot get a strap for it that is not good.

 I would not shop here again

You cannot reach this company's Customer Service Department. I call and I call, and all I get is a recording telling me to leave a message.

I left a message, and have had no response to that message whatsoever !

I've never before dealt with a company that doesn't answer it's own Customer Service telephone line !!!!!



 I would not shop here again

Bought Some speakers from Carlos and got a better than advertised deal and got them quick. I plan on doing more business with I.P.

 I would shop here again

I was looking for a Fender Telecaster HS a discontinued model. InstrumentPro had 1 left.

I had not used InstrumentPro before so I had to take a chance. Eric Polnoff gave me a nice deal on the guitar and about a week later it was at my house.

It plays great and was just what I was looking for.

I would buy from InstrumentPro again.

 I would shop here again

I might use them again. I am a big fan of musicians friend. I like there customer review of every product. I think instrument pro should try to get that going also.

 I would shop here again

Claimed bass was in stock...it wasn't. I only ordered because they said it was in stock. If I had wanted to wait 3 months, I would have ordered elsewhere. The real problem turned up when I received the bass. It turned out to be "B" stock. How do I know? It's got a big "B" stamped in the back of the headstock. That's apparently why the price was good. They didn't advertise it as "B" stock, and I never would have ordered it if I had known they were going to scam me by shipping "B" stock. When I called them on it, all communication stopped. They wouldn't acknowledge emails, kept me holding after I told them who I was. They won. I finally gave up.

 I would not shop here again

The web site is not kept current for this product. It said they had 4 red HS Telecasters and they had none. They did offer a 10% reduction on another guitar but that was the only model and color I was looking for.

 I would not shop here again

I ordered a guitar through this company before reading reviews here and elsewhere. I e-mailed the company the next day to see if they had the item in stock. Tony Fernandez replied:

we have it in stock in another warehouse... we have to pull it up to us first... give it about 3 days before you receive an email with a tracking number.

Several hours later I received another e-mail stating that the item was being ordered from the vendor, expect it to be shipped out 7/2. Not only were the e-mails conflicting, but the order #'s from my original invoice and subsequent e-mails were also. I cancelled my order, and called my credit card company to keep them from charging it. The credit card company told me that the item had been charged on 6/6, the day I ordered it, and the charge was from a private individual, not from instrument pro. They told me that the process would take up to 48 hours.

 I would not shop here again

I've been playing music for over 25 years and have bought a lot of equipment through internet retailers. I've bought from all of the big companies: AMS, Musician's Friend, Music123 and most recently,and regrettably, Instrumentpro. My latest   Read full review...

 I would not shop here again

These guys are great to deal with. I love my new guitar!!!

 I would shop here again

I have not received return phone calls or emails. I still do not have my product. The page where I ordered my product said free shipping available, then I found out it was only for purchases larger than mine. It was very disappointing. The conditions for free shipping should be clearly stated from the beginning.

 I would shop here again

great experience. received order in a week, earlier than promised. answered all my inquiries quickly. great price.

 I would shop here again

Site doesn't make clear that items aren't in stock. I canceled my order. Otherwise, the site is wonderful, good selection, good prices, good service. In my opinion, this is a major flaw that will keep me from purchasing from their company.

 I would not shop here again

Terrible, Terrible, Terrible - First of all I did a lot of research on the items that I wanted. Scoured the internet to find the 3 items I wanted to buy and finally found them at instrumentpro.com. I found an online coupon and ordered the product the   Read full review...

 I would not shop here again

I found that InstrumentPro not only offered the best price, but also filled my order in a timely fashion. I would buy from them again without hesitation.

 I would shop here again

I recently purchased a conference system from Tony at Instrumentpro and would definitely go back to them in the future. Their service is 10 times better than any other company that i have shopped with online and Tony was a pleasure to work with. Thanks for everything

 I would shop here again

Instrumentpro had exactly what I wanted and got it to me fast. What made the experience really great was that I was fortunate enough to deal with Eric Polnoff. This guy not only knows instruments, he also is a great customer service rep. He made my purchase go smoothly and easily.
I will buy from Instrumentpro again and I'll always ask for Eric.

 I would shop here again

While ordering two guitars for Christmas presents, through no fault of Instrument Pro, the manufacturer shipped the wrong model for one of the ordered guitars. Discovering this at a late date and with little patience left, my customer service rep, Michael Lee, listened patiently while I made sure he understood how unhappy I was. His manner was always professional and polite and obviously sincere. Expecting there was no way this would get straightened out before Christmas (3 days away), I grumpily hung up the phone expecting the worst. I was totally delighted a day later when an overnight package arrived with the essential guitar! I noticed that the packing slip from the manufacturer was stamped in big red letters, "Must Ship Today".
That didn't happen by accident ;-)
Thanks Michael! You have made me a believer in customer service again. And I thought it was dead!
Merry Christmas to all.....

 I would shop here again

I placed my order on January 13th and didn't receive it until February 3rd. That's just too long.

 I would shop here again

BEWARE OF THIS MERCHANT!!!! I cancelled my order in October, and it JUST SHOWED up in January. Go figure??? My credit card was charged... Now, InstrumentPro wants me to pay return shipping on an item that I cancelled. Beware of this merchant. Their customer service department is difficult to deal with. Their service is just like some of their merchandise.....CHEAP!!!!!

 I would not shop here again

Terrible customer service. They acted like my order was in stock and then changed it to a drop ship from manufacturer (which I could have done myself) without notice. They then could not get my shipping address correct after three telephone calls between us. Thankfully, I am registered with FedEx and *they* actually called me and straightened out the address. Took way too long and was way too painful. I will never shop there again.

 I would not shop here again

The products I needed were easily found on the website. The order was shipped immediately with tracking number. However, the guitar we had at home would not fit in the guitar case. It is the case that is supposed to go with the guitar, according to the manufacturer. I called Instrumentpro and they are letting me send it back postage paid. The are also trying to figure out if the case is defected, so as to give me more options. Service has been great.

 I would shop here again