OfficeMax

I shop at the OfficeMax.com on line store pretty much twice or three times per year. I have been shopping there for about three years or so now. I really like the site and have had no trouble at all with any of my orders at all. They have a really well   Read full review...

 I would shop here again

Went to officemax.com and placed an online order for an OfficeMax Brand Quiet Shredder, Item # 21210752 for $39.00. Ad stated "Item Delayed", "Expected to ship in 5 to 14 days". Placed the order. Total: $39.00 plus $7.95 for shipping plus $3.64 for   Read full review...

 I would not shop here again

again and again Office Max has failed to meet any customer service or purchase service. DO NOT SHOP HERE unless you want a 20 day late delivery. It's appalling how they only care about money and themselves.

 I would not shop here again

I had ordered a $400 software program from Office Max.com, but the CD was defective. I had supposed I could return it to a store, which is why I Office Max with Brick & Mortar over someone like Amazon, but the item was 'not returnable' to a store, or   Read full review...

 I would not shop here again

Office Max has a very bad reputation for misleading information. This methodology of theirs is called "FALSE ADVERTISEMENT", and is against the law. They mislead clients with false advertising TO GET THEM TO their stores or online store with false PRICES. FOR EXAMPLE: Announcing on Shopping.com a price that when you click will take you to the exact item priced $100 or more dollars on top of the advertised price. I will surely get my word of mouth around. They did not even have the decensy to honor the advertised price for me ALTHOUGH I PRINTED THE PAGE as proof.
I have placed a report on them with the Bureau false advertising! The worst reputation for a company is bad word of mouth!
I think Shopping.com should ban this type of seller!

 I would not shop here again

What an awful, horrible experience! I wish I read the reviews on OfficeMax before I placed my order. Boy have I learned my lesson! Besides having inaccurate and misleading information on their website, I encountered totally unhelpful customer service   Read full review...

 I would not shop here again

If you are in need of computer items, back to school supplies or any kind of office supplies then OfficeMax Online Store is the place to go. For a long time my husband has been shopping on this site. And reading product information as well. I chose to   Read full review...

 I would shop here again

Probably one of the easiest purchases I've made. I walked into the store, found someone in a company shirt and handed her the previous package of the ink I was looking for. I had my replacement within 5 minutes. I took that replacement to any cashier with the shortest line. She scanned it, I paid, I left. Quick easy in, quick easy out.

 I would shop here again

I want to relate to you a bad experience I had ordering a desktop computer system from the OfficeMax online store. The computer was advertised on Thanksgiving day, 2006 as going on sale November 24, 2006, the day after thanksgiving. I was elated as the   Read full review...

 I would not shop here again

I ordered a laptop through their website (Averatec 2370 for $599.99) the day before Thanksgiving as part of their black friday sales promotion. For a week after my order status was listed as "Shipping within 6-9 days". Then my item was placed on   Read full review...

 I would not shop here again

I bought an office chair on-line from OfficeMax TWO MONTHS AGO. Four weeks into waiting, I was assured it took a little longer because I picked the fabric out myself. I just called again, another month gone by and now they tell me I probably will not be getting it. No other explanation but customer service said they would put a trace on it and would contact me in 24 hours. Yeh, right.

 I would not shop here again

On 10/19, I ordered a 60" desk. As promised a desk was delivered on 10/20. The outside of the box was what I ordered, but the inside.....was a 48" desk. I called customer service immediately and was given an RMA # to write on the box for return. I   Read full review...

 I would not shop here again

I was in search of an office chair, but after I had decided on the one I wanted, the office max in my city closed their doors for good and the next one was a good hour and half drive away, so I figured I would buy it from thier website. Yeah, it looked   Read full review...

 I would not shop here again

Office Max has good sale prices, but lousy selection, a second-rate website, and inept service.

OfficeMax.com is a pain to navigate, especially when you don't know the exact model number of the item you want. I THOUGHT that I found what I wanted and ordered it. Their website doesn't give package tracking information, so I had to call customer service to get my UPS tracking number and find out when my order would arrive. When it arrived, I found out the website incorrectly described the item I ordered, so I had to return it. Their customer service told me I could return the item for a refund to a local store, but they said they could only give me a store credit. I wanted to order the item they described (Bush Pencil Drawer AC99850), but since they don't have it in their catalog, I can't order it from them.

Check out their prices, but buy from somewhere else with a price-matching policy and better service.

I also posted this review to OfficeMax's page, as that is the merchant that shows up on the furniture product pages that redirect to OfficeMax.com.
http://www.epinions.com/content_230655495812

 I would not shop here again

OfficeMax is one of the largesrt office supply stores in the USA along with Office Depot and Staples. They sell tons of products and have very reasonable prices and deals. Unfortunately, as much as I like their stores, their website is another story, or   Read full review...

 I would not shop here again

In stark contrast to other online business supply companies I have used, OfficeMax has again and again failed to meet any of my purchasing needs. Rather than wasting your time on the OffixeMax site, I would urge people to either go to Staples.com (My   Read full review...

 I would not shop here again

Don't buy anything at officemax, Please. I order a Casio Electronic label maker and some extra labels for it. I ended up paying $15.00 for the label maker, $15.09 for the labels, $2.29 for tax, then $7.95 for S&H. When I got the label maker it didn't   Read full review...

 I would not shop here again

bait and switch.

I shopped for the lowest price on adobe photoshop elements plus premier elements and office max was listed as lowest price. when I attempted to purchase the item, low and behold the price was for adobe photoshop elements only, a few pennies less than retail. Had I not scrutinized the order carefully, I would have been boned and not gotten what I thought I had purchased. I chose the next lowest bidder, nothingbutsoftware and saved 35 bucks over what office max wanted (once I finally located the correct product). Additionally, according to office max, I could get it in just nine days

 I would not shop here again

THE LETTERS TELL THE STORY April 28, 2005 Mr. Sam Duncan President & Chief Executive Officer CERTIFIED MAIL OfficeMax Inc 150 Pierce Road Itasca, IL 60143 Re: Request for Reimbursement for   Read full review...

 I would not shop here again

Unprofessional store manager upon return of multifunction machine, including eyeball rolling and a lot of sighing. Rebate never received and unconcerned customer service department.

 I would not shop here again

Shopping for office supplies on a personal or business level is quick and simple with the numbers of specialty stores that have popped up in the last decade or so. And since most all of these retail giants maintains an on- line presence, shopping on-   Read full review...

 I would shop here again

I clicked through a website (www.publishersindexrating.com) to purchase some needed software and paper. OfficeMax had it so I ordered it. Products were in good shape, delivery was on time. My online experience was better than my instore experience. That's been true with Office Depot also.

 I would shop here again

After placing an order online for an Olympus digital camera, and going through the prompts confirming the camera was available, and available with next day (or 2-3 day delivery at worst)delivery. I got an email the next day delaying the delivery date to 5-7 days. Had it not been for the holidays, which is when I wanted to use the camera, I might have waited. I called them, got a rep who said "what do you want me to do, drive it to your house" and hung up. After numerous calls, and 30 dollars for overnight shipping charges, the I got the camera. I would never ever ever shop here again.

 I would not shop here again

Okay. So, I was looking for a piece of merchandise, which I found at Officemax.com for a good price. First, I went to the store, and asked if they had it. They said no, but they would be able to order it from the manufacturer. So, I thought well how much harm could be done. Ordered on Dec 12. Status said would be shipped by Dec. 15. By Dec. 20, it still hadn't shipped, and the website still claimed "will ship by Dec. 15." So, after calling Office Max's 1-800 number, only to find out that that specific model had been discontinued, and mislabled on their site, I checked my e-mail. I had recieved an email from them saying that my order had been canceled, when in fact I had not cancelled it. Now, the product is no longer on their site, but the status shows "has been shipped and will arrive by Dec 15." I also got no tracking number. I will never buy from Office Max again!!!

 I would not shop here again

I placed an order for copying. After three days with no response, I tried to cancel it online. They wrote back and said that I needed to call the store. When I called the store, I was put on hold for a long time and had to deal with surly people. I don't think they want my business.

 I would not shop here again

Website is easy to use. My purchase went well. Received confirmation via e-mail. I purchased before a holiday weekend (Labor Day) and received it the following Tuesday. Very fast.

 I would shop here again

We ordered new desks and other furniture from Orifice max (misspelling is intentional)and when it didn't arrive as promised we learned some very interesting things. First, Orifice Max doesn't handle these orders themselves, in this case it went through O'Sullivan who subcontracted it to a local vendor in our area. The local vendor, which Orifice Max can't or won't name, refuses to deliver our merchandise until O'Suffivan gives them the proper order numbers. I suspect that someone isn't paying their bills or the mystery subcontractor might be more reasonable. Hummm? Anyway many, many calls to customer service have taught us that Orifice Max has four customer service call centers and that each time one calls a different, but totally clueless rep. handles the call. Finally a "manager" Fred Prince was given the problem. When we were transfered to his office, our call was mysteriously "dropped." After subsequent calls we got a direct extension to his line and several calls later we keep getting his voice mail saying he is "away from the desk or helping another customer." Isn't that convenient? In the meantime we are working out of boxes, sitting on the floor, and getting madder and madder.



 I would not shop here again

The Positive

OfficeMax frequently sends out great coupon savings, which can really assist smaller home-based businesses.

The Negative

1. The web site for ordering is VERY slow;
2. The selection is very poor. For example, the only type of white No. 9 envelope they carry on-line is a window envelope. They also do not carry Avery mini-sheet labels (which are very popular) and many other popular items;
3. Their customer service is horrific;
4. Ordering on-line OR on the telephone is NOT a fast and simple project. Today I spent more than an HOUR on-line to place a simple order.

OfficeMax needs to completely revamp their on-line ordering program and search engine.

They need to train customer service people so that the shopping experience can be more productive for everyone!

 I would shop here again

This company (Office Max)cheats people with the discount cards they send in the mail.It is probably an attempt to draw business away from their biggest competitor Office Depot.They probably save millions of dollars by forgetting to honor the discount cards or giving people the run around trying to get their discount until they give up etc,etc...They run things like professional carnival workers ,they are liars!This seems to be the new American way,Office Max must be owned by people who belong to the Democrat Party!

 I would not shop here again

I have become a product of my societal age, a forty-one year old gen-xer who knows computers and loves them for what they can do for me. My kids come to me if they want to know something about computers; after all I build all of theirs myself. So I am   Read full review...

 I would shop here again