TotalVac.com

I contacted the company a week after I placed my order via email and received no response. I contacted again via phone after 10 days and received an email response that my item was back ordered and it would be an additional 2 weeks until it would be shipping. This is most certainly a mom-and-pop shop competing in an Amazon world. Their poor customer service made me write this review.

I would strongly caution against ordering from this company and expecting anything less than poor service and long delivery times. Perhaps after I receive my item (sometime in mid-late August) I'll update this review. I'm happy I paid with PayPal so at least I'll have some recourse should they neglect to inform me that they couldn't get the parts in themselves.

 I would not shop here again

I placed an order with Total Vac and was informed that I would receive an email when my items had shipped. After a week went by, I contacted them by email and they said my order would be shipping. A few more days went by and I sent them another email and then phoned them asking for information on my order. Nobody ever returned my phone call, but I received an email saying the order had shipped. I sent them another email complaining about the length of time to get my order out. This time they returned my email, telling me it took so long because the items I ordered were damaged and had to be replaced. I am still waiting for my order.

 I would not shop here again

The prices were very reasonable. Everything was correct.

 I would shop here again

I ordered 4 items for my old Electrolux 1205 vacuum. I got an initial email acknowledgement with my order number, but I had to keep checking the website to see if it was sent. A package arrived in less than a week - but with only 2 items, yet the   Read full review...

 I would not shop here again

Good will shop again when have need

 I would shop here again

The website was easy to use, merchandise arrived in good condition and the price was the best I found.

 I would shop here again

good

 I would shop here again

On 04/27/07 I ordered what TotalVac described as a "washable" HEPA filter (item #61840) for my Eureka upright vacuum. I subsequently received my order and was concerned about the material used in the construction of the filter. The media used in this   Read full review...

 I would not shop here again

I purchased a coffee maker from totalvac.com and paid extra for FedEx shipping. After 3 days it had not shipped so I emailed customer service and was told that it was not in stock and had been ordered for me with an offer to refund the difference between standard and FedEx shipping. I replied back asking for the refund and asking when the coffee maker would ship to me. I never heard back, but did receive the credit.

After a few more days, the status had not changed, so I called and spoke with someone in customer service. They stated that the coffee maker was back ordered and would ship in a week. I cancelled the order, asked for a refund, and told them that they should state on their web site that there would be a considerable shipping delay (2 weeks!).

The issued the refund in two business days. I proceeded to order the coffee maker from a reputable online source for only a small amount more.


 I would not shop here again

I placed an order on 3-16-2008. None of my orders were on back-order. I expected delivery within a few days, no word. I finally sent them an email about my order. They replied 2 days later that one of my items was on back-order and they should receive it within 2 weeks (????????) Funny, I checked their back-order list and my item still isn't listed as back-ordered. Still waiting........Shipping policy sucks. They could have told me my item was 'out of stock', but no! I had to send an email inquiring about my order. I keep waiting, and waiting, and waiting......It wouldn't be such a big deal if I didn't need to vacuum my floors. I guess I will have to go to the oreck store for my bags, which I was trying to avoid in the first place because it isn't exactly close by.

 I would not shop here again

This was my first experience with Totalvac. Their site was easy to navigate and purchase from. However I would strongly not recommend Totalvac because of their shipping policies and customer support. I placed an order on 2/13/2008 and was charged through Paypal that same day but heard nothing from the company until I contacted them on 2/22/2008. I had checked the status of my order, it was not shipped, and none of the parts I ordered were on back-order. In answer to my inquiry, three days later, they told me one of the parts was back-ordered, had arrived, and would ship on 2/26/2008. It is now 3/5/2008 and I still haven't received my purchase. You should only use this company if you have a lot of patience.

 I would not shop here again

After visiting other sites, I decided to shop with total vac because they carried what at needed at prices that could not be beat.

 I would shop here again

Glad to see I'm not alone, placed order over month ago with them, was suppose to get email confirmation, never received any email. Package was delivered to wrong location eventually found out, and only found out order actually went thru on their web   Read full review...

 I would not shop here again

I have a hard to find vacuum cleaner bags. I search and found TotalVac.com with good prices and an easy website. I placed and order and got an email receipt with no issues; BUT THE PRODUCT NEVER ARRIVED. I tracked and traced the order and found   Read full review...

 I would not shop here again

In all my years shopping on the internet, this has got to be the worst experience. Do not buy from these people. They are totally disorganized and have no business being in business. Placed my order in early November and still is not completed. One item was on backorder which stalled the entire order. Calls and Emails to them were not returned. Finally did speak with someone who seemed mystified why partial order did not process. I cancelled the backorderded item and the order then shipped next day, but only partially. One other item was backordered. Credit card is billed immediately so beware! Calls about the missing item and Emails again are being ignored and I get no person answering the phone. They seem like a two person garage operation. DO NOT BUY FROM THESE PEOPLE.

 I would not shop here again

I had a terrible experience with this store. Actually, I do most of my shopping online and this is the worst experience I have ever had. I placed my order on Dec. 7th. I never received shipping confirmation. I went on to the site and tracked my   Read full review...

 I would not shop here again

Good!!

 I would shop here again

Wonderful experience, they had the products I wanted at great prices, simple website. TotalVac is saved in my favorites for future orders.

 I would shop here again

Great! Easy and quick. I will shop with them again for my vacumn cleaner parts.

 I would shop here again

When you purchase a product from a murchant, well customer service is number one. Also when you ship an order and there is a problem, PLEASE let the customer know about it. It also took awhile for the money to come off of my debit card, why I don't know. I liked the low price, but the service, well I wish I was the manager of your service department. Thanks for asking for my opinion.

 I would shop here again

I was very satisfied.

 I would shop here again

Excellent customer service!

 I would shop here again

Fast Order Processing. Received order in a fast, timely manner. Thank you.

 I would shop here again

It was easier than completing this form due to the mandatory entering of comments here.

 I would shop here again

Vendor needs to use a trackable delivery service like UPS Ground.

 I would not shop here again

How long does shipping take anyway. It has been at least 6 weeks.....still waiting.

 I would not shop here again

return policy is rigid and inflexible. would not shop here again. wish i had read this PRIOR to placing order!

 I would not shop here again

well organized web site - would shop there again

 I would shop here again

They do not ship a partial order if one item is back-ordered. They do not tell you this when your order is processed. You just sit and wait and wonder why it hasn't come yet. Then you go to their website, put in you order number and they say gee, your order hasn't shipped yet, maybe something you bought is back-ordered. Then they provide you with a long list of back ordered items for you to weed through and see if you can find the one you ordered. Nonsense! Bad e-commerce, bad customer service, bad communication. Well-worth paying a couple dollars more to deal with a smarter on-line merchant.

 I would not shop here again

Nice professional-looking website and search function. I was pleased with the terms of the purchase and with the item.

 I would shop here again