TotalVac.com

I was disappointed that postage and handling was so high for a 4 oz. item which is unbreakable and requires no special handling.

 I would shop here again

outstanding

 I would shop here again

no problem what so ever

 I would shop here again

Very Good Experience, I would shop again for what I needed.

 I would shop here again

Again the only problem is that it took two weeks to receive the parts I needed.

 I would shop here again

good website, responsive, easy to use, like the website, was able to tell at a glance that they had other products I was interested in and from a quick look, cheaper than elsewhere, will use it again for the laundry detergent i always get there and other things in the future

 I would shop here again

The good thing....low price! The bad thing...When out-of-stock they didn't email or contact me in any way to let me know they were out-of-stock! Before I placed my order, I had no idea they have a page that lists the items that are out-of-stock.
Call them to verify they have your product in stock BEFORE you place your order! Unless you don't mind waiting.
Placed my order for charcoal water filters for a coffee maker on 2/23 and received the order on 3/15



 I would not shop here again

They had good prices, but turn around time is WAY too long. Tracking system is just about non-existant. Calling the company is almost as unbearable.I'll never use them again. They seem to have a good site on the surface, but getting an answer is too much trouble.

 I would not shop here again

Very frustrating. After seeing that my order had not shipped, I sent e-mails and finally left voice mail. A week after I placed the order, still having heard nothing, I cancelled the order. They did respond to that.

 I would not shop here again

Very bad shipping policy !!

Order was placed on Dec 19th 06.
Email received that order has been shipped on Dec 26th.
The tracking system shows order was picked up on Dec 27th
the Tracking system initially showed expected date in home as Jan 6th 07. This was automatically revised to Jan 9th 07. Today is Jan 10th and so far the order has not arrived.

Their website very ambiguously says that they will decide if the order should be shipped by 1st class, 4th class or parcel direct mail and there is no commitment of when one can expect to receive the order.

My order is very simple - just a set of vacuum bags. Its senseless for me to wait 4 weeks to get them !!


 I would not shop here again

Do not buy from this merchant! They post merchandise as being in stock when it is not. I've never received my order from them even though they charged my account for the product. They have a very poor tracking system for deliveries. Useless. I am being forced to dispute the charges with my credit card company. Customer service is "customer no service." AVOID THEM!

 I would not shop here again

I ordered a work bowl for my Cuisinart food processor. When I hadn't received an e-mail confirming shipment, I checked their list of back-ordered items. It was not listed. About 2 weeks later, I was told the item was back-ordered. 5 weeks after ordering, I finally received the package but it was the wrong item. I e-mailed totalvac and waited 5 days for a reply. They wanted the number printed on the bowl. I immediately e-mailed the information. I guess I now wait another 5 days for their next response.
If I have not gotten this resolved by the time my credit card bill is due, I will contest it with the CC company.
DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU ENJOY AGGRAVATION.

 I would not shop here again

Luckily it was easy to identify the parts I needed and those materials were in stock and received within a reasonable amount of time. The prices were even reasonable. Thank you.

 I would shop here again

reliable

 I would shop here again

Easy access online to the product I needed - fast shipping.

 I would shop here again

The item I was looking for was easy to find on the website. Ordering was simple. The item was shipped quickly. I'm very pleased.

 I would shop here again

I placed my order. My product was shipped. Postal person delivered. I installed and everything works just right. I'm happy.

 I would shop here again

A fine site, for the most part. Better inventory control would have allowed me to be notified when I placed my order that a critical item was not in stock. Failing that, the invoice received with the other items should have informed me as to how long the out of stock item would take to show up.

 I would shop here again

Nothing to say except I ordered and recieved my merchandise on time and I would shop at total vac again. Thanks

 I would shop here again

ok

 I would shop here again

TotalVac had all of my items but one that they could not provide as ordered so they substituted the item with a different color and did not charge me for them item. I thought that was a very customer focused gesture on their part. I will shop this merchant the next time I need vacuum cleaner parts.

 I would shop here again

So glad the seller used a tracking system so I could go to my post office and question the whereabouts of my package. Seems it strayed to Sodona, AZ. Don't blame it, it's beautiful there!

 I would shop here again

They were helpful, courteous and timely.

 I would shop here again

THis has been a positive experience so far and expect to purchase agin in the future

 I would shop here again

I found what I wanted and received it quickly. Very happy with TotalVac.

 I would shop here again

Sears did not even have their own bags in stock. I got better quality & lower price from TotalVac.com-- thank you! You will get all my business in the future!

 I would shop here again

I wish that I had done a little more research before placing an order with this place. They had my vacuum hose but I will probabley never get it. They do have my money however. Sadly I used Paypal. No answers to my e-mails and phone listed on company info seems to be no good. BEWARE!

 I would not shop here again

Slowest to ship of any online merchant I have ever dealt with. Even when my item is claimed to be in stock, a week later it still has not shipped. Their prices are always the lowest but if you need to receive your product in a reasonable amount of time, don't use this merchant.

 I would not shop here again

I ordered a part for my VitaMix food processor at 2338 on 09/13. Totalvac.com placed the charge on my credit card next day BUT had not shipped the item. I sent an email inquiry to them as to why they did that w/o shipping the item on 09/15. They never   Read full review...

 I would not shop here again

They have the "HARD TO FIND" vacuum parts BUT TOTALVAC.is A HORRIBLE company to order from. I ordered A Kenmore vacuum hose replacement and a hepa filter for the same canister vacuum but it has been a month and STILL NO MERCHANDISE. They replied ONCE to my numerous emails and lied to me saying that my item will ship the next day. Well it has been weeks and no communication from these UNRELIABLE people. I decided to just try my luck with Ebay-I figured nobody can be more worse than TOTALVAC.MY credit card by the way was immediately charged by these people--My credit company is in the process of trying to get a refund because I'm totally refusing to pay for items I have not received nor will receive. BUYER BEWARE!!!!!I wish I read other people's opinion of TOTALVAC before I ordered from these jerks.I question the positive feedbacks--sounds like they work for the company or has been reimbursed one way or another.

 I would not shop here again