Vision Direct

I will never EVER order with them anymore!!!! I ordered blue lenses for 230 dollars ( Theatrical/Effects) and a wavepack to put the lenses in. I waited for 15 days and what did i get only the wave pack. I send them a mail and they just said we already ship it. But it aint true. The next day I scanned my invoice to them. But still no response..!! it's a very bad company I don't recommend it.. ( never again)



 I would not shop here again

Here's the other scam. Once you order from VD, you get emails every few months offering a 10% discount, which somehow never appears on your bill even after you enter the promo code.

Then you get a form email reply where none of the options is what you wrote to them about.

I told VD - two strikes and you're out - there's plenty of other places to order lenses.



 I would not shop here again

Vision Direct had the best price on the lenses I need, and an attractive coupon offer for first-time customers as well. However, it took them three business days to ship my order and they felt compelled to charge me a mystery "processing fee." Shipping an order out the fourth business day after it was ordered (with a weekend in there, too) is pathetically slow, and offering free shipping but charging a "processing fee" is disingenuous. I wouldn't buy from them again.

 I would not shop here again

I purchased a pair of frames from visiondirect and paid instantly through credit card.I received a confirmation email telling me that my order had been successful, only to receive another 4 days later telling me that 'they were out of stock, had sold the   Read full review...

 I would not shop here again

I love Vision Direct. I have now placed 3 orders through their website and have nothing but good things to say about this online store. They offer a wide variety of products, have fast (and possibly free) shipping, and great prices. I will   Read full review...

 I would shop here again

item as described

 I would shop here again

VisionDirect cancelled my order saying that my prescription was not valid. I faxed them my prescription like they asked and they are too incompetent to check the fax machine. When I tried to contact them back they sent me an automated email message. Some customer service! They then sent me a 10% coupon and told me I needed to reorder. Well by that time I already ordered from AC Lens and had no troubles at all. Besides that I got my lenses for less money and faster than previous orders that I had been getting from Vision Direct. Thanks Vision Direct for helping me find a better place to buy lenses.

 I would not shop here again

I planned on placing my recent contact lens order through Vision Direct because of the 5% price match policy. I placed the order online without any problems and then I emailed them as that is what their price match policy said to do. I then received an   Read full review...

 I would not shop here again

Hi All,

Be careful. VisionDirect has decent prices, but they also have a scam. In my case they upgraded my order without my permission. I ordered contact lenses, but they shipped and billed me for 'moist' contact lenses, which cost $150 more than the ones I ordered.

VD claimed my prescription requires special lenses (which is ridiculous - no one requires 'moist' lenses). I have my paper prescription which does not specify anything other than 'contact lenses' and my optometrist confirmed this as ridiculous.

I called VD and requested a return but they refused to pay return shipping. When I threatened to disput the order with my credit card company, they magically re-routed the package back to their depot. But - two months later - they have still never credited my card.

The prices may look good but BE CAREFUL. Ask yourself if it's a good deal if you add $150 and a huge headache to the total.

Good luck.


 I would not shop here again

I bought 2 boxes of one day lenses from vision direct. They checked with my optometrist and found that my one day lenses prescription has expired. So what they did was putting in an order for me (without asking me) for biweekly lenses from their site. They sent an email saying my order which I didn't place was confirmed that that in 3 days my lenses would be shipped and credit card charged. Luckily I checked my email today and found it and called them. They argued that it's just how they do business.
Imagine if I didn't check my email, they would have charged me something that I didn't ask for at all. And they claim it's just how they do business!

 I would not shop here again

I'll preface this by saying I have no conflicts of interest with Vision Direct and no reason to write this other than the fact that I was impressed with my experience and would recommend the company to anyone with needs similar to mine. My insurance   Read full review...

 I would shop here again

Vision Direct cancelled my order without telling me. They said the prescription was invalid. They didn't search very hard for my prescription at my eye doctor. It was there. I need contacts badly now. Wish they would have called me when they had problems. Will never use them again.

 I would not shop here again

Pros: Cheapest prices online
Cons: Waiting for your order

Using a coupon code found online (10% off), my focus dailies were $5/box cheaper than every other online merchant. I placed an order on a Tuesday and I received it via USPS Priority mail on Saturday. It took more than a day to process the order, but I still had my order 4 days after ordering.
Overall, No problems!

If you're looking to save money on your contacts, give Visiondirect a try.

 I would shop here again

When I first tried Vison Direct, they had a hard time getting my somewhat unusual contacts to me (and the contacts that I ordered -- tinted -- sometimes came in clear instead. Ever try to find a clear contact lens if you drop it in the sink?). And yes, like the other reviewers, they'd come in separate packages over time. So I stopped using them. But I figured I'd try them again this year, and everything was great. My 4 pairs of tinted contacts all showed up at the same time within a couple days of my order, much faster than I expected.

I noticed on the paperwork that they're now somehow affiliated with drugstore.com, so maybe that gives them the funds to buy in bulk ahead of time.

All I know is that the service is MUCH better than it it used to be, and the prices are still much better than most other internet contact lens providers and way better than your eye doctor.

 I would shop here again

No problems - I had my contacts within a few days of placing my order. The price was great and the order process very simple.

 I would shop here again

WARNING: This company will try to "substitute" something you did not order, and then refuse to cancel the order by email, EVEN though the email they send you notifying you of the "substitution" says to reply TO THE EMAIL within 3 days if you would rather cancel! This is day 2 for me, and 3 emails later they are still refusing to honor my request to cancel the "substituted" order!

I ordered a pair of Acuvue 2 color OPAQUES (these are the colored lenses for DARK eyes, mine are brown.) They wanted to substitute the "enhancers", which DO NOT work (as stated on the acuvue website) on dark eyes!

This is a portion of the email they sent me, when they refused to cancel the substituted order:

The only reason we make a change to your order without further consultation, is because we have already secured this authorization when you entered into our sales agreement.

WHAT crap! Beware, this company will do ANYTHING for a sale, even so far as substituting something you cannot even use!

 I would not shop here again

Do you wear contact lenses but hate the high price charged by your local optometrist? If so, then you should try Visiondirect.com, a web store for purchasing contact lenses on- line. This store is an affiliate of web giant drugstore.com and it is   Read full review...

 I would shop here again

I ordered my contacts online and received them within 1 week! I was a little scared to order from them based on some of the opinions, however my experience was nothing less than perfect! I got a 10% discount by searching for coupon codes online - that saved me $20. Then I got a rebate of $60. Not to mention the fact that their prices were $15 per box less than the place I have always ordered my contacts through - 1-800-contacts.com. I could not be more pleased.

 I would shop here again

I ordered four boxes of contact lens on Dec. 6th. They shipped them on Dec. 7th. I received them on Dec. 9th. I saved about $50-100 then buying them from my eye care place. It was funny...I called my eye care place to see how much 4 boxes would cost and they told me $180+tax. When my eye care place got a request to authorize my order from Vision Direct the eye care place called me to offer special pricing of 4 boxes for about $140+tax. I told them they were still about 50% higher in price. That pretty much shut them up.

 I would shop here again

I placed an order with VisionDirect.com about a week ago, and in compliance with the new Fairness to Contact Lens Consumers Act, faxed them a copy of my prescription and gave them my eye doctor's contact information. I received an email the next day with VisionDirect claiming that my prescription was somehow "invalid", and after a lengthy and unproductive phone conversation with customer service, found out that they were balking at my faxed prescription because the letterhead didn't look professional enough (i.e., they thought I could have forged it). I gave up with the company after this ridiculous fiasco, canceled my order with VisionDirect.com, and placed a (successful) order with CoastalContacts.com. Consumers: be wary of VisionDirect.com if your eyecare provider gives you your prescription on anything less than holographic anti-theft anti-reproduction paper (which is just about all of us).

 I would not shop here again

I bought lenses from them one single time, and they have subjected me to marketing e-mails and postcards for years, EVEN AFTER I WROTE TO TELL THEM I HAD LASIK SURGERY. One of the boxes of contacts I bought from them had outdated packaging too.

 I would not shop here again

I am english and wear contact lenses, I have recently moved to Italy. My language skills are not as good as they need to be, so I took the easy option to buy my lenses online. I have bought many things from the USA and never had a problem before. When   Read full review...

 I would not shop here again

I placed my order at the end of May and I am still waiting for the lenses at the beginning of JULY!!! When you contact customer service all you get is repeated assurances that the lenses have been shipped and an arbitrary date after which they say they will assume the shipment is lost. That date has not yet arrived!!! It is also like dealing with robots, absolutely no humanity whatsoever. This my second order, the first was fine but a 50% hit rate is not good enough.

 I would not shop here again

04/30/04 i ordered my contacts two weeks ago. my tracking information says that the contacts have been delivered, but i never received anything!!! i emailed them, but they sent me my tracking number in response. hello? how stupid is that? I gave them my tracking number in my original email to them.

05/12/04
I still have yet to receive my package. I contacted customer service via email, which I thought might facilitate the process rather than being tossed around on the phone. I had to email customer service a few times to keep them updated on my missing package. I had to call my post office as well to see if they had my package, which they didnt so I contacted customer service again. Customer service told me that they would forward my email to the head of their "investigation department." I think they just forwarded my email to the lead of their department, who sent me a "declaration of lost shipment" form. I just printed itout and faxed it over today, so they may "investigate" my issue further with the post office.

05/18/04 I finally got my new contacts. Be persistent with this company& all should work out.

 I would not shop here again

Order arrived promptly, good price. However the first box of lenses I opened had two defective ones in it (not uncommon with my lens, as this has happened to me before.) The problem is, I get NO RESPONSE from customer service via email. I have yet to try phone calls, but at this point I will probably just give up. 1800contacts always responds quickly with no hassle, so I guess I will return to their service.

 I would not shop here again

I love vision direct. I do not know why some of these people are complaining. There will always be i   Read full review...

 I would shop here again

Unfortunately, I chose VisionDirect while shopping for a quick pair of replacement lenses. What a ni   Read full review...

 I would not shop here again

Pretty awesome experience with this company! I placed my first order on Thursday or Friday and received the order today (Monday). I cannot be more pleased. The prices are great, and it took me two weeks to pick them up from my optician's vs. the 3 or 4   Read full review...

 I would shop here again

Customer service is horrible at Vision Direct. They did not completely fulfill my order AND they also separated my order into two shipments. I only ordered 10 boxes of the same prescription same brand contact lenses which cannot be more   Read full review...

 I would not shop here again

How I Found Vision Direct

In the past I have always purchased contacts through my eye doctor, who offers a discount per my insurance plan. However, I got a rude surprise last time I went to order more lenses when I discovered   Read full review...

 I would shop here again